Types of Information Collected:
We collect information from you to improve both our relationship with you and the products and services we offer. This way, we can learn how to improve them or tailor them to your needs. Some of the information we collect:
Account Information includes your name, address, telephone number (including but not limited to, your mobile number), cell phone carrier, e-mail address, and service-related details such as credit card information, payment data, security codes, service history, the date, time, and content of messages that you send us and other information like this needed to service your account. This is commonly known as “personal identifying information;”
Performance & Usage Information tells us how you use our services, including other products and services we sell or provide related to those services, how well our services are performing and for forecasting needs;
Web Browsing & Wireless Application Information tells us about the websites you visit and the mobile applications you use. It also helps us to assist you when ordering products or services; and
Location Information may tell us or a third-party provider where your mobile device is located including your street address and ZIP code. IMPORTANT: Please note this does not mean that such information will help locate or assist you in the event of an emergency (i.e., 9-1-1 call) and you should not rely on location information or locating capabilities either on your device or as part of our mobile service for that reason.
How We Collect Information:
We collect information in three basic ways:
Use of Information:
In general, we use your personal information to manage your account, communicate with you, improve our provision of products and services to you, and to enhance your experience. Specifically, we may use your personal information to:
How and When We Share Your Information:
Kynect never sells your information to third parties. However, we do have to share some of the information to better serve you. Some examples are as follows:
We want you to know that we don't knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian.
Your California Privacy Rights:
California Web Site Data Collection & "Do Not Track" Notices:
Web Site Data Collection: We do not knowingly allow other parties to collect personally identifiable information about your online activities over time and across third-party web sites when you use our websites and services.
"Do Not Track" Notice: Because internet and mobile network providers "do not track" and similar signals do not yet operate according to common, industry-accepted standards, Kynect and the networks on which we operate currently do not respond to those signals. For more information on Do Not Track, please visit www.allaboutdnt.com.
California customers who wish to request further information about our compliance with these requirements, or have questions or concerns about our privacy practices and policies may contact us at email@example.com, or write to us at Kynect, 14675 Dallas Parkway, Suite 150, Dallas, Texas 75254.
As previously stated, Kynect does not sell any information that personally identifies you. We only keep the information for as long as we need it for business, tax or legal purposes. After that, we destroy it by making it unreadable or undecipherable.
We implement a variety of security measures to maintain the safety of your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via secured technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. Some other examples of technology we use to protect your information are:
Although we strive to keep your personal identifying information secure, no security measures are perfect, and we cannot guarantee that this information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized intentional or unintentional acts by third parties that violate the law or this Policy).
All of our employees are subject to the Kynect Employee Handbook and certain state-mandated codes of conduct. Under the Kynect Employee Handbook, all employees must follow the laws, rules, regulations, court and/or administrative orders that apply to our business. Specifically, this includes all legal requirements and Kynect policies protecting the privacy of communications and the security and privacy of your records. We take this seriously, and any of our employees who fail to meet the standards in our handbook are subject to disciplinary action, including termination of employment.
Finally, we will make reasonable attempts to notify you if we determine that we have experienced a security breach and there is a reasonably likely risk of identity theft, or where notification is otherwise required by law.
Access to Your Information:
You may contact us ask to review the personal identifying information we have on file to make sure it is correct.
In the event of a change in corporate ownership, information about our customers and users, including personal identifying information, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies and practices. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Kynect will take all steps deemed reasonable by us to secure any personal information in our possession and to keep such data accurate and contemporary. Yet while we require our employees and service providers to respect the confidentiality of any personal information held by our firm, it is not possible to give absolute assurance that the information provided to us will be secure at all times. Accordingly, Kynect will not be held responsible for incidents resulting from any unauthorized access to your personal information. Kynect uses appropriate software to ensure the wellness and safety of this website, but does not warranty that this website or our digital correspondence with customers is free from harmful elements.
How to Contact Us About this Policy:
E-mail us at firstname.lastname@example.org
Write to us at Kynect, 14675 Dallas Parkway, Suite 150, Dallas, Texas 75254.
If you are not able to have your question resolved to your satisfaction, you may call us at 214-800-4400 and ask for the Legal Department. You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, using an online form, or by calling toll-free 877.FTC.HELP (877.328.4357; TTY: 866.653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.
Customer Proprietary Network Information (CPNI):
Customer Proprietary Network Information (CPNI) is information that Kynect and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.
Use and Disclosure of CPNI:
We and the telecommunications carriers with whom we operate use your CPNI to offer you additional services of the type you already purchased. We also may use your CPNI to offer you products and services, packages, discounts and promotions from Kynect companies, such as devices, wireless service and other Kynect home services, which may be different from the types of services you already purchase.
Restricting our use of your CPNI:
If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located on your Kynect bill.
Restricting our use of your CPNI for marketing purposes will not affect the provision of any Kynect products or services to which you subscribe, nor will it eliminate all types of Kynect marketing contacts.